GREGORY ALLEN PETERSEN
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PROFILE
Experienced with customer service, sales, analysis, and compliance amid stringent industry regulations. Seeking to advance in the insurance industry.
EDUCATION
Pennsylvania State University
Bachelor of Science in Economics, Minor: Business
August 2019
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GPA: 3.97/4.0
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Honors: summa cum laude
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Coursework: Accounting, Business, Communication, Economics, Finance, Management, Marketing, Programming, Statistics
WORK
EXPERIENCE
Liberty Mutual Insurance - Plano, TX
Senior Customer Service Representative
January 2019 - Current
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Promoted from Associate CSR to CSR in July 2019
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Promoted to CSR II in February 2020
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Promoted to Senior CSR in January 2021
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Recognized for perfect attendance and exemplary performance metrics
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Selected to the Continuous Improvement Committee to collaborate on process improvements
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Selected to the Diversity & Inclusion Committee to promote engagement and awareness
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Awarded 2020 Circle of Excellence, February 2021
FastBucks Holding Corporation - Dallas, TX
Call Center Manager
August 2010 - June 2018
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Promoted from agent to manager
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Recruited team, developed call center into a valuable asset through interdepartmental collaboration
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Significantly improved outcomes related to sales, customer service, and employee retention
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Demonstrated thorough comprehension of stringent compliance standards
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Oversaw centralized consumer credit analysis and approval
COMMUNITY
SERVICE
Dallas Resource Center - Dallas, TX
Young Professionals Advisory Council Lifetime Member
March 2018 - Present
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Supporting the Youth First program to benefit local LGBTQ+ youth
SKILLS
Critical Analysis • Numerical Reasoning • Sales • Leadership • Compliance • Collaboration Type 90+WPM • Communication • Client Relations • Problem Solving • Business Writing Customer Service • Conflict Resolution • Corporation Finance • Photoshop/Illustrator
Microsoft Office Suite • Managerial Economics • Managerial Accounting
LANGUAGES
English native speaker; basic French, Italian, and Spanish
COMPUTER
C++ · Stata · Minitab · Microsoft Office · Typing Speed: 90+ WPM